RETURN
- The item(s) must be returned to the address below within 30 DAYS of the order date.
- The item(s) must be sent with its original packaging, packing slip, and completed return form.
Optima Life Japan Inc DBA PHITEN will ONLY ACCEPT RETURNS, NO EXCHANGE. THE DESIERED PRODUCT MUST BE RE-ORDERED. Only re-sellable items will be accepted. Once the item is accepted, a refund transaction will be made within 7 to 14 days of receiving the item. The shipping and handling cost will not be refunded. Please ship returns via your preferred carrier. We strongly recommend using a carrier that provides a tracking number or proof of delivery receipt. Optima Life Japan, Inc. DBA PHITEN cannot be held responsible if a package is lost or stolen, and we will not issue refunds if there is no record of receipt and proof of delivery cannot be supplied. Optima Life Japan, Inc. reserves the right to refuse any return claims. The decision will be of sole discretion of Optima Life Japan, Inc. DBA PHITEN and will be decided when the product is received.
For any questions about our return policy, please call us at (888) 774-4836
Business Hours: Mon.-Fri. 9am-6pm PST
RETURN ADDRESS:
Optima Life Japan Inc DBA PHITEN
Attn: Return Department
1820 West Carson St. Suite 201
Torrance, CA 90501
NON-REFUNDABLE ITEMS:
The Final sale items, shipping and handling cost will not be refunded.